Customer management

customer management

Complete customer management functions

You can integrate different platforms, organize and analyze customer data according to different dimensions, and increase unit price and repurchase rate.

Complete basic information

Basic information such as the customer's name, gender, age, address, and contact information is synchronized on each platform and presented through individual expansion and field filtering. The same customers on different platforms can be combined according to multi-field matching rules.

Customer marking management

Customer labels can be configured using flags, custom text labels, and more to meet a variety of merchant needs, such as managing customer membership levels and managing customer preferences.

Repeat customer management

Capture cross-platform shopping times and specific orders for a single customer, and set label rules, gift rules, and email-friendly rules based on repurchase status to increase customer retention. .

customer care management

Send email with one click from the customer management menu, supports a wide variety of preset and custom templates

Blacklist management to prevent invalid orders

Set up a blacklist of specified customers and shipping addresses, clearly mark them during the order review process and process them timely to avoid losses.

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Comprehensive positioning of crowd tags

Accurately target customers with multiple screening dimensions and achieve high marketing conversions

customer's
Portrait

Year
sex
Prefecture and city
marital status
city level
Do you have children?
...

customer preferences

Prioritize big promotions
Pre-sale settings
new settings
Flash sale priority
User holiday settings
Preferred daily order time
discount sensitive groups
...